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Video
13:39, 10-Mar-2022
'Swift response' a legal requirement for Beijing hotline
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China's citizen hotline 12345 is a portal for inquiries and complaints, both personal and public. In Beijing, though, it's required by municipal law that when you call, the call center addresses your concerns within a set time frame. CGTN anchor Jiao Yang looks at how this went from public service to a legal guarantee.
