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Since the launch of the 12345 Beijing Residents Service Hotline in 2019, a "handling-a-complaint-upon-receipt" mechanism, the Beijing authorities have been increasingly effective in resolving citizens' problems, with satisfaction rates reaching nearly 94 percent. How does the mechanism work? In the second episode of "Classic Quotes by Xi Jinping," CGTN host Jia Jiabin and Patricia Castro Obando, PhD, from the Pontifical Catholic University of Peru, visit the 12345 Beijing Hotline Service Center to see how residents identify problems and how the government solves them. Watch the full video to see how the mechanism works.
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Copyright © 2023 CGTN. 京ICP备16065310号
Disinformation report hotline: 010-85061466