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Government hotline big data enables proactive resolution of livelihood issues

03:18

12345: If you have any questions, needs or complaints in China, you can just call this number, a government service hotline helping residents to tackle problems concerning almost all aspects of life. Now big data technology makes the service so intelligent that it can "forecast" what issues are likely to happen in the future and enable proactive responses. CGTN tells you how the smart system works.

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