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After retiring from her job as a teacher, Ma Shujie found her days taken up with caring for her 89-year-old mother-in-law who's battling Alzheimer's. Among the requests received by the Beijing 12345 Citizen Hotline are an increasing number from elderly individuals looking after their parents. In 2021, driven by the Hotline's "topic of the month" mechanism, the city responded by launching a plan to establish 1,000 community care centers and nursing homes for the elderly. Tune in to the CGTN documentary "Hotline Beijing" and discover how Ms Ma and her mother-in-law both gained a new lease on life, with the help of the Beijing Hotline.