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Graphics: Beijing's swift response to public complaints

CGTN

How does Beijing, a bustling international city, address the diverse needs of its nearly 22 million residents?

The diagram below showcases the key steps of the 12345 Citizen Service Hotline—a 24/7 system designed to handle everything from routine inquiries to urgent complaints. Explore how streamlined processes and precise coordination ensure quick and effective resolutions.

Graphics: Beijing's swift response to public complaints
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