At the 2024 Beijing Forum on Swift Response to Public Complaints, Hussam Al Husseini, the Jordanian ambassador to China, said Beijing's 12345 Citizen Service Hotline provides fast and efficient responses to requests and complaints. He noted that Jordan has a similar platform that is on the right track of development.

He added that Jordan would welcome more cooperation with Beijing in urban development, highlighting the significant development he has observed in the Chinese capital over the past five years.