During the 2024 Beijing Forum on Swift Response to Public Complaints, CGTN spoke with the only participant from Japan, Professor Noriko Akita from Chiba University, who is also a researcher at the International Urban Regeneration Research Center of the University of Tokyo and the vice president of the Japan Planning Association. Professor Akita shared her insights on how urban planners can better engage local communities in the decision-making process to ensure that their needs and preferences are met.