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Beijing 12345 Citizen Service Center provides sign language services for the hearing-impaired

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Beijing's 12345 hotline operates 24/7 year-round, handling tens of thousands of calls daily. The center has become a vital link between the government and its citizens. In addition to voice calls and online requests, the Beijing 12345 Citizen Hotline Service Center has also introduced dedicated services for the hearing-impaired. These individuals can now communicate with professional sign language operators via video calls, enabling them to voice their needs.

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