Beijing is home to some 22 million people, all living different lives with diverse outlooks and needs. How to address the numerous challenges involved in keeping everyone satisfied with life in the city? One solution has been the introduction of the 12345 Hotline service to deal with complaints from the public. Faced with any kind of problem, what anyone in Beijing, regardless of age, background or income, has to do is dial that hotline and voice their concerns!
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