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U.S. professor on why Beijing's 12345 hotline matters

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01:51

In the United States, people express their dissatisfaction with their votes. But what if their politicians don't have solutions either? Time to switch their votes back again! This reactive process contrasts markedly with China's more proactive approach. That, at least, is how Professor Josef Gregory Mahoney from East China Normal University sees it after he experienced Beijing's 12345 hotline service.

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