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When Latin American scholars walked into Beijing's Government Service Center, they did not see a typical administrative building – they saw "people first" in action.
Thousands of operators, over 70,000 daily calls and a quiet, efficient space. From AI-powered service support to sign language and multilingual access, from real-time data dashboards to feedback systems that ensure every caller is heard – these are the practices they hope to bring back to Latin America. Let's take a look.