CGTN Digital reporter Wu You, together with a group of foreign journalists, toured the service hall of the 12345 hotline at the Beijing Government Service Center, observing the entire process of responding to and handling complaints within five minutes, and experienced the smart capabilities enabled by AI-assisted office work. Currently, the hotline receives the highest number of calls concerning market regulation, while the most common inquiries from foreign nationals relate to identification documents and permits. Watch the video for more details.