Home

China

World

Politics

Business

Sci-Tech

Health

Opinions

Video

Live

Radio

World Asia-Pacific Middle East Europe Americas Africa

By continuing to browse our site you agree to our use of cookies, revised Privacy Policy and Terms of Use. You can change your cookie settings through your browser.

I agree

03:09

China's 12345 is a nationwide public service hotline that connects people with different government departments. It may take just one call to get help, report problems and access public services. But what happens behind that call?

At the hotline's Beijing service center, AI-powered translation, real-time data analysis and an integrated service system help connect citizens with government services more efficiently.

Members of a visiting international political party and think tank delegation got a firsthand look at how the system works — from the moment a call comes in to how requests are analyzed, transferred and followed up.

Open in CGTN APP for better experience

Search Trends

China's 12345 hotline: Public service is just one call away