Name: A hotline – and a city at the other end
Uploaded: 2026-09-25T16:43:43+08:00
Duration: PT12.167S
Description: China's 14th Five-Year Plan wrapped in 2025, and development plans for the next five years have been formulated. Beijing's 12345 Public Service Hotline has kept the same principle throughout: put people first. It has expanded what the platform can do,

Language

RSS

Newsletters

Home

China

World

Politics

Business

Sci-Tech

Health

Opinions

Video

Live

Radio

World Asia-Pacific Middle East Europe Americas Africa

By continuing to browse our site you agree to our use of cookies, revised Privacy Policy and Terms of Use. You can change your cookie settings through your browser.

I agree

00:12

China's 14th Five-Year Plan wrapped in 2025, and development plans for the next five years have been formulated. Beijing's 12345 Public Service Hotline has kept the same principle throughout: put people first. It has expanded what the platform can do, and built a system that responds fast, handles complaints efficiently, reports back, and acts before problems grow.

"Swift Response to Public Complaints" is Beijing's rapid response system for public demands, built around the 12345 hotline. A call from a resident becomes a list of tasks for the government. From answering the phone and sending the right teams to sorting the issue and checking back, departments at every level move fast and finish on time. One hotline, driving real change in how a megacity is run. Every urgent, difficult, worrying or long-awaited problem gets heard, gets handled and gets resolved.

Open in CGTN APP for better experience

Search Trends