Name: Smarter services: From the hotline to the community
Uploaded: 2026-10-01T14:22:59+08:00
Duration: 4 min 50 s
Description: Over the past seven years, Beijing's 12345 Hotline has handled more than 180 million requests. Behind these numbers are the dedication of service staff across the city and a growing range of technological innovations working behind the scenes. From answering

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Over the past seven years, Beijing's 12345 Hotline has handled more than 180 million requests. Behind these numbers are the dedication of service staff across the city and a growing range of technological innovations working behind the scenes. From answering citizens' calls to supporting community workers on the ground, technology is helping make public services more responsive and efficient.

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