What does urban renewal look like at the neighborhood level? In Beijing, improving a neighborhood is not only about upgrading its physical environment but also about responding to the everyday needs of local residents.

CGTN’s Merna Al Nasser visits a Beijing neighborhood alongside Chinese content creator Xiaoyi Jiejie (小一姐姐), who has 20 million followers, to see how residents’ feedback is helping shape local improvements and community governance. From the 12345 citizen service hotline to coordination among local authorities and property management, residents’ concerns can help identify problems, improve services and address potential issues before they arise.

It’s a glimpse into how urban renewal and grassroots governance are taking shape on the ground in Beijing.