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What if help could arrive before residents even ask for it?

In a Beijing neighborhood in Changping District, community workers and grid volunteers regularly walk through the community, stay in touch with residents and spot potential problems before they become formal complaints. From noisy renovations to emergency help for elderly residents, the approach is shifting hotline services from simply responding to requests to proactively meeting residents' needs.

It's a closer look at how "12345" is becoming more than a hotline by bringing community services one step closer to the people they serve.

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Before the call: Bringing community services one step closer