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Sometimes, getting help can be as simple as remembering five digits: 12345.

In China, 12345 is a nationwide public service hotline for the everyday problems people run into – whether you need to report an issue, ask about a public service, or simply don't know who to turn to. You make the call, your request gets routed to the right place, and you can follow up on what happens next.

Sounds simple, right? But if you had a problem in China, would dialing 12345 be the first thing that comes to mind? And what do people actually think of it? Join CGTN's Wang Tao as he takes to the streets to hear what people have to say.

03:17

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A hotline to call when you have an issue – Meet China's 12345