My city, my say: Everyday Beijing
A city is more than its skyline. It is morning exercise along Beijing's Central Axis, a busy subway platform, a summer evening by the Liangma River – and millions of everyday needs behind those moments.
Beijing's "Swift Response to Public Complaints" mechanism uses the 12345 hotline as a main channel to turn residents' concerns into action, with cases routed to responsible authorities, followed up and evaluated by the people who raised them. Increasingly, the city also uses patterns in those requests to spot common problems before they become individual complaints. It is one way Beijing is trying to make the rhythms of a megacity work around the people who live in it.
RELATED STORIES
CHOOSE YOUR LANGUAGE
- Albanian Shqip
- Arabic العربية
- Belarusian Беларуская
- Bengali বাংলা
- Bulgarian Български
- Cambodian ខ្មែរ
- Croatian Hrvatski
- Czech Český
- English English
- Esperanto Esperanto
- Filipino Filipino
- French Français
- German Deutsch
- Greek Ελληνικά
- Hausa Hausa
- Hebrew עברית
- Hungarian Magyar
- Hindi हिन्दी
- Indonesian Bahasa Indonesia
- Italian Italiano
- Japanese 日本語
- Korean 한국어
- Lao ລາວ
- Malay Bahasa Melayu
- Mongolian Монгол
- Myanmar မြန်မာဘာသာ
- Nepali नेपाली
- Persian فارسی
- Polish Polski
- Portuguese Português
- Pashto پښتو
- Romanian Română
- Russian Русский
- Serbian Српски
- Sinhalese සිංහල
- Spanish Español
- Swahili Kiswahili
- Tamil தமிழ்
- Thai ไทย
- Turkish Türkçe
- Ukrainian Українська
- Urdu اردو
- Vietnamese Tiếng Việt
互联网新闻信息许可证10120180008
Disinformation report hotline: 010-85061466