This year's Beijing Forum on Swift Response to Public Complaints will be held on October 12 and 13 at the China National Convention Center in Beijing. The core concept is "People's City, Better Life," with focus on topics such as the modernization of digital and intelligent technologies in cities and the empowerment of urban governance. More than 3,200 participants are expected to attend, including over 240 guests from over 70 countries and regions.

CGTN Stringer hit the streets of London to speak with local people about public services. Some of them say they used 999 or 111, and those public services' websites are fairly easy to use and navigate. However, Emily Carter, a student, also says they did take a while to respond. Speaking about Beijing's "Swift Response to Public Complaints," residents in London would like to know the way in which Chinese public services work and if people in China can track their complaints and see if action has been taken.

CGTN has collected questions from people around the world about China's Swift Response to Public Complaints system and invited foreigners living in China to answer them based on their own experiences. What does the system look like from the people who use it? Stay tuned!