'Traveler's Best Friend' answers every call at Beijing's Fengtai Station

Updated 2026.10.10 19:31 GMT+8

CGTN

At Beijing's Fengtai Railway Station, a call to the 12345 hotline isn't just a complaint or a request. Within minutes, a "Traveler's Best Friend" volunteer is on the way. The station is closing the gap in traveler assistance – turning a call into a person on the platform.

'Traveler's Best Friend' answers every call at Beijing's Fengtai Station

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