12345: A 'magical' number in China?

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Editor's note: CGTN's First Voice provides instant commentary on breaking stories. The column clarifies emerging issues and better defines the news agenda, offering a Chinese perspective on the latest global events.

A loose manhole cover in China? Fixed overnight. Questions about your rights as a foreigner? Help is just a call away.

Meet 12345, China's public service hotline for non-emergency issues. Available 24/7 in 10 languages, it connects people with the relevant authorities to seek answers, report problems and get help.

From getting everyday problems resolved to helping people feel at home, this five-digit number is more than just a hotline. It offers a glimpse into how Chinese cities listen and respond.

What's it like for foreigners in China to use 12345? Hear their stories!

(If you want to contribute and have specific expertise, please contact us at opinions@cgtn.com. Follow @thouse_opinions on X to discover the latest commentaries in the CGTN Opinion Section.)

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