Editor's note: CGTN's First Voice provides instant commentary on breaking stories. The column clarifies emerging issues and better defines the news agenda, offering a Chinese perspective on the latest global events.

A loose manhole cover in China? Fixed overnight. Questions about your rights as a foreigner? Help is just a call away.

Meet 12345, China's public service hotline for non-emergency issues. Available 24/7 in 10 languages, it connects people with the relevant authorities to seek answers, report problems and get help.

From getting everyday problems resolved to helping people feel at home, this five-digit number is more than just a hotline. It offers a glimpse into how Chinese cities listen and respond.

What's it like for foreigners in China to use 12345? Hear their stories!

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