Boasting clear waters and vibrant public spaces, Liangma River is Beijing's much‑loved waterfront living room. Behind this charming public space lie countless livelihood issues to be addressed – river maintenance, traffic management, balancing commercial development and residents' needs. Who gets a say? Beijing's 12345 Swift Response to Public Complaints delivers practical inspiration. Rather than only resolving individual complaints, it draws systemic insights from public input, translating millions of residents' voices into collective wisdom for urban advancement. Following the 2026 Beijing Forum on Swift Response to Public Complaints, CGTN's Wang Guan shares his reflections.