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No standard answers, only common solutions

Swift Response to Public Complaints is about more than handling problems. It is about earning people's trust. At the 2026 Beijing Forum on Swift Response to Public Complaints, Professor Yang Shoutao of the Beijing Academy of Governance emphasized that meaningful public participation and consultation are essential to addressing people's concerns and building a city that puts its people first. Governance is not a solo performance. It is a collective effort, guided by coordination and shaped through consultation.

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