Name: A call that changed a road
Uploaded: 2026-10-13T15:13:39+08:00
Duration: 6 min 8 s
Description: When Wang Zhigang shared the difficulties he faced getting around using the 12345 Beijing Hotline, city staff joined him on the route he takes every day. They experienced the journey from his perspective, identified barriers along the way, and worked

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When Wang Zhigang shared the difficulties he faced getting around using the 12345 Beijing Hotline, city staff joined him on the route he takes every day. They experienced the journey from his perspective, identified barriers along the way, and worked to improve the details that matter.

A single call led to changes across an entire street. It’s a reminder that a truly accessible city begins with paying attention to every step people take.

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