Name: Beyond fixing problems: Beijing's 12345 hotline
Uploaded: 2026-10-13T21:05:13+08:00
Duration: 2 min 35 s
Description: Forget everything you thought you knew about government hotlines. Beijing's 12345 hotline isn't just about fixing potholes or noise complaints anymore. It's about participation and co-governance. Why does this matter? Because the best policies are made

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Forget everything you thought you knew about government hotlines. Beijing's 12345 hotline isn't just about fixing potholes or noise complaints anymore. It's about participation and co-governance. Why does this matter? Because the best policies are made when citizens get involved. Watch what Prof. Mei Ciqi from Tsinghua University's School of Public Policy and Management has to say on how individual complaints are transforming into city-wide policies.

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