Name: Seen and heard: Jack H. Knott on Beijing's 12345 hotline
Uploaded: 2026-10-14T12:29:35+08:00
Duration: 1 min 34 s
Description: Public service should make a difference people can feel, says Jack H. Knott, senior ambassador for New York University. Reflecting on Beijing's 12345 hotline, he highlights its quick responses and follow-up checks on residents' satisfaction as a way

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Public service should make a difference people can feel, says Jack H. Knott, senior ambassador for New York University. Reflecting on Beijing's 12345 hotline, he highlights its quick responses and follow-up checks on residents' satisfaction as a way to turn public concerns into action.

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