China
2026.10.14 12:29 GMT+8
Seen and heard: Jack H. Knott on Beijing's 12345 hotline
Updated 2026.10.14 12:29 GMT+8
CGTN
Public service should make a difference people can feel, says Jack H. Knott, senior ambassador for New York University. Reflecting on Beijing's 12345 hotline, he highlights its quick responses and follow-up checks on residents' satisfaction as a way to turn public concerns into action.
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