Name: Putting people first: How Beijing uses tech to improve public services
Uploaded: 2026-10-14T16:39:55+08:00
Duration: 2 min 38 s
Description: Speaking at the 2026 Beijing Forum on Swift Response to Public Complaints, held in the Chinese capital on October 12-13, Professor Busani Ngcaweni, director of the Centre for Public Policy and African Studies at the University of Johannesburg, highlighted

Language

RSS

Newsletters

Home

China

World

Politics

Business

Sci-Tech

Health

Opinions

Video

Live

Radio

World Asia-Pacific Middle East Europe Americas Africa

By continuing to browse our site you agree to our use of cookies, revised Privacy Policy and Terms of Use. You can change your cookie settings through your browser.

I agree

02:39

Speaking at the 2026 Beijing Forum on Swift Response to Public Complaints, held in the Chinese capital on October 12-13, Professor Busani Ngcaweni, director of the Centre for Public Policy and African Studies at the University of Johannesburg, highlighted how digital technology and big data can help bridge the gap between people and government, enabling more efficient and responsive public services.

He noted that Beijing's approach offers valuable insights not only for cities in the Global South, but also for those in the Global North seeking to improve public service delivery. By putting people's needs at the center of technological innovation, he said, governments can turn data into meaningful action and more effective policymaking.

Open in CGTN APP for better experience

Search Trends