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How Beijing Hotline 12345 offers governance reference for global megacities

Vladimir Imamovich Norov, former SCO secretary-general, paid an on‑site visit to the Beijing Hotline People Service Center. He got an immersive look at how AI is involved with human operators in responding to citizens' requests and praised Beijing's SRPC mechanism as a practical Chinese model for governance among the world's megacities: "It is responding to the demand of the people ... the people-oriented policy, it is democracy."

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