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Beijing's 12345 hotline connects residents with government services, helping address everyday concerns. But effective urban governance takes more than a quick response. It also depends on cross-department coordination and smart use of technology. In this roundtable, guests from Pakistan and Cambodia share their impressions of Beijing's approach and discuss what it takes to make modern cities more responsive, efficient and people-centered.
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Beijing's 12345 hotline connects residents with government services, helping address everyday concerns. But effective urban governance takes more than a quick response. It also depends on cross-department coordination and smart use of technology. In this roundtable, guests from Pakistan and Cambodia share their impressions of Beijing's approach and discuss what it takes to make modern cities more responsive, efficient and people-centered.