Ethiopian Airlines Crash: Families seek remains of loved ones

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01:56

The global police organization "Interpol" has joined investigators at the crash site in Ethiopia. As experts seek the cause of the tragedy, many families of the victims just want to bring their loved ones home. CGTN's Coletta Wanjohi reports from Addis Ababa.

A family torn by grief. Seeking any information they can to help understand how they can receive the remains of their loved ones.

"We just came here we are being assisted by both the government here and we are waiting for both the embassies to come here."

Their relatives had both British and Kenyan citizenship.

"The British consular is coming at 3 o'clock and already the Kenyan embassy is also here."

At this point however, Ethiopian airlines is not giving any promises as to if and when they will receive the remains.

COLETTA WANJOHI ADDIS ABABA "In an attempt to salvage any little customer confidence it can , the airline's chief executive officer has been visiting the terminals in the airport to personally offer assurance of safety to the other travellers who are using the airline."

Experts say this is an isolated case, and although it may scare away passengers from the airline for a while.

The 73-year-old airline still commands the largest fleet and more routes than any other airline in the continent.

KALEYESUS BEKELE AVIATION EXPERT "You know it will take some time, like 3 months, 4 months, to come up with the preliminary report."

In total, 157 people died in the crash, including crew members. Memorial services are being planned by different denominations in the city to console the families of the people who were lost.