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"The U.S. FedEx Corp. arbitrarily sent packages to other locations without prior consent from the client, and without prior notification to the client. This behavior seriously violated the laws and regulations of China's express delivery industry, and severely damaged the legitimate rights and interests of the clients. So China decided to initiate an investigation in this case," Ma Junsheng, director of the State Post Bureau (SPB) said in an exclusive interview with CGTN on Saturday.