Shanghai Consumer Council sends Apple inquiry letter
By Guo Meiping
["china"]
Apple’s “slow-down drama” at the end of 2017 has not only drawn global attention but also brought a mass of class auctions from customers to the smartphone giant.
The Shanghai Consumer Council announced on Monday that it has sent an inquiry letter to Apple over the slow-down of older iPhones after an iOS update. Issued on January 4, the letter demands the company to reply within 10 workdays, which is before Friday.

The council has fired four queries in the letter:

1. What is Apple’s plan for fixing old iPhones that slowed down after updating to iOS 10.2.1? In what way will iOS affect the contingency management of some system components after upgrading?
2. What is Apple’s remedial measure on degrading iPhones’ performance without customers’ approval?
3. Apple tied up normal upgrading with the one that degrades performance, left customers with no choice. What is Apple’s plan for separating normal upgrading from harmful upgrading?
4. In the future, how will Apple provide comprehensive real information that could be harmful to user experience? 
The Shanghai Consumer Council received 2,615 complaints on Apple products and services in 2017. /Photo via Reuters

The Shanghai Consumer Council received 2,615 complaints on Apple products and services in 2017. /Photo via Reuters

The California-based tech giant apologized last December for the slow-down of the old iPhones with older batteries. The company stated it would reduce the price of out-of-warranty iPhone battery replacements from late January 2018 to December.
The council said it received 2,615 complaints on Apple products and services in 2017, compared with 964 complaints in 2015.