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Hackers, abusers and regulators may vex Musk at Twitter
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Elon Musk's photo is seen through a Twitter logo in this illustration taken October 28, 2022. /Reuters
Elon Musk's photo is seen through a Twitter logo in this illustration taken October 28, 2022. /Reuters

Elon Musk's photo is seen through a Twitter logo in this illustration taken October 28, 2022. /Reuters

Elon Musk's talk of slimming Twitter's staff and letting people post anything allowed by law is expected to clash with the reality of fending off hackers, trolls, police and regulators, experts said.

If Musk guts Twitter staff or mass resignations hit the platform, it could mean "doom," said Rebekah Tromble, director of the Institute for Data, Democracy and Politics at George Washington University.

"No matter Musk's big vision, you need a highly skilled, knowledgeable workforce capable of (re)building a viable platform and responding to EU obligations," Tromble said.

Along with engineers, that includes legal and policy teams that keep user data safe and guard against dangerous posts. "There really, truly are almost countless ways that Twitter as a company has to think about safeguarding its users," she said.

Cyber security issues range from lone hackers out to cause mischief to organized groups and attacks by nation states. Then there are "bad actors" who gang up to abuse targets on Twitter in a tactic referred to as "dogpiling."

"One of my greatest fears at the moment is that a sort of large-scale firing or even large-scale resignations will mean that the already imperfect system will just backslide," Tromble said, adding that losing people from teams that fight intrusive demands by police or other government agencies for Twitter user data means experience walks out the door with them.

Pedestrians pass the Twitter headquarters in San Francisco, California, the U.S., October 28, 2022. /CFP
Pedestrians pass the Twitter headquarters in San Francisco, California, the U.S., October 28, 2022. /CFP

Pedestrians pass the Twitter headquarters in San Francisco, California, the U.S., October 28, 2022. /CFP

Tweet trouble

Musk is in for a wake-up call when it comes to taking a laissez-faire approach to content moderation, according to Emma Llanso of the Center for Democracy and Technology.

U.S. law is permissive in terms of letting social media platforms decide content policies and not holding them accountable for what users post, but that could soon change, Llano said.

The U.S. Supreme Court, in a decision with potentially far-reaching ramifications, is set to hear two cases challenging the legal immunity of internet companies from liability for content posted by their users.

The top court in the U.S. may well decide to roll back how much social media firms like Twitter are immune to blame for content "recommended" to users.

"There are any number of decisions content sorting algorithms must make regarding which tweets a user sees," Llanso said.

"Does that make them recommended?"

Musk said he wanted to rely more on software and less on people for content moderation.

The Supreme Court is also to consider cases concerning whether states can dictate content rules for social media platforms.

And while there is currently strong legal footing for Musk to do as he wants with content moderation in the U.S., laws are more restrictive in Europe and elsewhere.

"Many countries around the world are really looking at cracking down on the broad leeway social media services have had till now on setting content policy the way they see fit," Llanso said.

Varying content moderation laws will also mean that Twitter has to figure out in real time what can be shown where.

With Musk at the helm for just some 24 hours, malicious characters were already testing the limits of Twitter systems, Tromble noted. "And when hate speech, doxxing and harassment slip through the cracks, real harm occurs."

"Doxxing" is the publication of private or identifying information about a person, often with malicious intent. 

Even if there aren't legal consequences for letting Twitter turn foul, there are business consequences, said Electronic Frontier Foundation director of federal affairs, India McKinney.

"People are looking for a place to go," McKinney said of the search by some users for an alternative to Twitter. "It is an opportunity for someone, that's for sure."

Parag Agrawal, former CEO of Twitter, attends the annual Allen and Co. Sun Valley Media Conference in Sun Valley, Idaho, the U.S., July 6, 2022. /Reuters
Parag Agrawal, former CEO of Twitter, attends the annual Allen and Co. Sun Valley Media Conference in Sun Valley, Idaho, the U.S., July 6, 2022. /Reuters

Parag Agrawal, former CEO of Twitter, attends the annual Allen and Co. Sun Valley Media Conference in Sun Valley, Idaho, the U.S., July 6, 2022. /Reuters

$44-billion acquisition deal

Musk became Twitter Inc.'s new owner on October 27, sacking chief executive officer (CEO) Parag Agrawal, the company's chief financial officer and its head of safety, several media, including The Washington Post and CNBC, have reported, citing unnamed sources.

The $44-billion acquisition is the culmination of a remarkable saga, full of twists and turns, that sowed doubt over whether Musk would complete the deal.

In April, Musk tried to step back from the Twitter deal soon after his unsolicited offer was accepted, and said in July he was canceling the contract because Twitter misled him over the number of fake "bot" accounts, which were allegations that the company has rejected.

Twitter, in turn, sought to prove Musk was contriving excuses to walk away simply because he changed his mind. After Musk sought to terminate the sale, Twitter filed a lawsuit to hold Musk to the agreement.

With a trial looming, the unpredictable billionaire capitulated and revived his takeover plan. Musk signaled the deal was on track last week by changing his Twitter profile to "Chief Twit" and posting a video of himself walking into the company's California headquarters carrying a sink.

(With input from agencies)

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