China launches probe into FedEx for 'diverting' packages
China has decided on Saturday to initiate an investigation over FedEx for failing to deliver packages in accordance with the names and addresses of the clients.
FedEx is believed to have seriously damaged the legitimate rights and interests of its Chinese clients, which clearly violates the country's laws regarding the express delivery industry.
Misrouted Huawei packages
Huawei earlier claimed that the U.S. package delivery company diverted two parcels destined for Huawei addresses in Asia to the United States and attempted to reroute two others, all without authorization.
In mid-May, four Huawei parcels were transferred to wrong destinations by FedEx. According to the tracking record provided by Huawei, two parcels scheduled to be sent from Japan to China were diverted to the U.S., while the other two Vietnam packages bound for Huawei's offices in the Asian region were marked "delivery exception," and rerouted to the U.S.
China has decided to launch an investigation of FedEx on suspicion of undermining the legitimate rights and interests of Chinese clients. /VCG Photo
On May 28, FedEx apologized for the misrouting on its official account in China's Twitter-like Weibo, claiming that the diversion was a typical instance of mishandling and no external parties requested FedEx to transfer these packages. The company also added the packages are being returned to the sender.
'We value our customers'
FedEx said in a statement it values its relationships with customers in China, and it would "fully cooperate with any regulatory investigation into how we serve our customers." As for Huawei, it said it was "reviewing" its relationship with FedEx. It also said it's never had such issues in the past, and they don't know why FedEx diverted the parcels.
Chinese Foreign Ministry spokesperson Lu Kang said: "I don't know whether or not such incidents often happen with FedEx. If it doesn't, FedEx should indeed explain it clearly as to why it has repeatedly happened to Huawei recently."
"We welcome nations from all over the world to invest in our market, on the premise of abiding by China's laws and regulations, and of protecting the legitimate rights of Chinese enterprises and users. We oppose any non-commercial purposes to block the delivery services," addressed Ma Junsheng, head of China's State Post Bureau.